Signing up for a S Cube Farms account will give you substantial benefits and give you a superior experience while shopping. You can:
To add an item to your wish list, click on the 'Heart' icon on the product image. You can access the wishlist anytime to check the items added in it.
While logging in to your account, you may use OTP option that will allow you to access your account. Alternatively, you may contact S Cube Farms support team to reset your account password.
When you Register for your S Cube Farms account, you can enter all your details including your address and phone number on the Register page and it will be recorded for future purposes. This way you do not have to keep filling in your details for every new order.
To manage your address(es), go to your 'My Profile' section. Click on 'Edit' button on the address you wish to update.
If you wish to change the shipping address or phone number, you can do it through "My Order" section before the products are dispatched.
Kindly inform to our customer care +91-8667588637.
Helpcentre - https://www.scubefarms.com/raise-ticket.php
In case the delivery gets failed, kindly reach out us via:
1. Help Centre - https://www.scubefarms.com/raise-ticket.php
2. Call us: +91 8667588637[Monday to Sunday10 AM to 7 PM]
3. Write an email with your concern to 'support@scubefarms.com'
If your most recent order is not showing after successful payment, please be rest assured & try checking the same after 10 minutes.
If you still face the issue, then kindly contact S Cube Farms support team via the following link -https://www.scubefarms.com/raise-ticket.php
Click on the "Subscribe Now" button at the bottom of the page then you get offers on your e-mail regularly.
Currently, we are not servicing outside India.
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
Yes, you can leave items in your shopping Cart, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may get sold out or the offer on the product may expire from the time you added it to your shopping cart.
Yes, definitely! You can do so by filling in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’.
Once your order is confirmed, you will see a confirmation page displaying a unique Order ID, a listing of the item(s) you have ordered and the shipping address.
In addition, you will receive an email and a text message confirming your order details.
Yes, you can. Just add all the products in your shopping cart and click on the 'Shopping Cart' button for payment options.
Unfortunately, we cannot add any product to the existing order. However, you can remove any product before the order has been packed & shipped. You will get an option to cancel an item under 'Orders' section in your S Cube Farms account.
You can place your order in a few simple steps:
Step 1: Click the “Add to cart” button on the products you wish to purchase and they will be added to your shopping cart.
Step 2: Register with S Cube Farms by clicking on the “Register” button on the top right-hand corner of the page and clicking on “Register”.
Step 3: Added products on the cart then you can click “Shopping Cart” top right-hand corner of the page then click “Confirm Order” button to proceed to the next steps.
Step 5: Now you can verify the Shipping Address and Payments then you click on “Pay Now” button.
Step 6: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email confirming your order.
Step 7: Enjoy your S Cube Farms order!
If you have any further questions, you can write to us at support@scubefarms.com or chat with us by clicking on the “Chat with us” tab at the bottom of the screen.
In case you see a price difference for the same product it is possible that a new stock has been provided by the brand which is at a different price than the previous stock. Additionally, it is possible that brand may have provided an offer on their new stock leading to a price difference.
Out of stock means that currently the product is not available in the S Cube Farms. However, you can use 'Notify Me' button on the product page to keep notification once the product is back in stock.
Currently, we are not provide Cash on Delivery (CoD).
The Razorpay payment gateway is one of the largest consumer payment processors in the world. It is a state-of the-art payment gateway that protects your account details when you shop on S Cube Farms by encrypting sensitive information like your card number. It is VeriSign Secured and validated by Payment Card Industry Compliant Control Code.
The 3D Secure password is an additional password that you will be asked to enter after entering your card details on the payment page. You will be redirected to your individual bank’s page where you'll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on S Cube Farms.
Note: 3-D secure password has been made mandatory by the Reserve Bank of India to ensure safer online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.
We use the 3D Secure payment gateway for card payments and the Razoray payment gateway for net-banking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at S Cube Farms are processed in an extremely secure environment.
What steps does S Cube Farms take to prevent card fraud?
Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team:
1. When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents.
2. The ID documents help us ensure that the purchases were indeed made by a genuine card holder.
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